Frequently Asked Questions
What is the average length of videos I should receive from being a member?
With rare exceptions, the videos are no shorter than 15 minutes and no loner than 1.5 hours. There should be a good mix where general “tip & trick” movies might be 15-25 minutes long and more deep-dive topics being 1-1.5 hours long.
Can I watch the videos any time I want?
You can watch the streaming videos as long as your membership is active and you have a reliable internet connection.
Are the videos downloadable so I can watch them offline?
No. The videos can only be streamed when a live internet connection is available. We know it would be nice to be able to watch while you’re offline and we’d love to eventually provide that as a benefit. Since we’re just starting out, we don’t yet have the financial resources to develop a workable solution. If we get a large number of people to sign up, then we might eventually invest the time and resources needed to make the videos viewable when offline.
Do you offer a monthly payment option?
No. We only want people to become members if they are truly dedicated to mastering the tools of their digital trade. If we had a monthly plan, then anyone could sign up, dominate the conversation for a month, download everything and then say goodbye. That does not excite us at all. We want to have a long-term relationship with you so that we can help you get better over time.
Do I have to use Facebook to access the videos and other benefits of membership?
You can watch all the video lessons directly on MastersAcademy.com. You only need a Facebook account if you’d like to participate in our Masters Forum private Facebook group.
When does my membership expire?
One year after paying for membership.
What happens when my membership expires?
You lose access to all the benefits of being a member. That means you can no longer access to the videos that come with membership or the ability to download practice files, etc. Also, if you allow your membership to lapse, then you’ll have to pay the going rate if you decide to renew.
Does the price of membership change over time?
Yes! As we add benefits to being a member we will increase the price that new subscribers pay to become a member. Current subscribers can renew at the same price they originally paid as long as they do not allow their membership to lapse.
Do you offer general tech support with membership.
We will help you with any technical issues you have in accessing the benefits that come with membership (viewing the videos, downloading practice files, etc), but we do not offer direct Photoshop/Lightroom tech support. Members are welcome to join our optional private Facebook discussion group known as the Masters Forum where you can ask for help from other members. Ben also occasionally pops in to answer questions, but we don’t want you to think that he has time to answer every question that is asked.
What are the rules for participation in the private Facebook discussion group?
We’re glad you asked! Here are the posted rules as of Aug. 10, 2016:
It’s just Karen and Ben here as admins… We hope we can act like one big happy family. But, just in case you feel the need to have some constraints in how this group is to be used, here are the official rules:
- No selling or promoting your own products for photographers or otherwise without express permission from admin.
- No promoting of workshops unless you get permission from admins.
- No using this group for any promotional purposes whatsoever.
- No foul language or unruly conduct.
- No combative or bullying posts or comments.
- No bargaining for discounts on any products or classes.
- Any private messages sent to the admins that contain PS, LR or photography questions will be ignored. Sorry, we need to devote our time to this group, so any advice we provide should be available to the whole group instead of a single individual.
- Please try to be constructive in your criticism of images posted by members. Criticism is mainly useful when it is a) requested and b) phrased in a way that lovingly empowers the reader to improve.
Violation of ANY of the rules gives the administrators of the group the right to delete the offending post. We will occasionally also remove posts that are not useful, gripe, vent or are otherwise not productive to the education and enjoyment of our members.
Having said all that, let us know if you think the rules are too strict or if anything should be added.
Will the videos be available forever and can I watch them any time I want?
You can watch the videos as many times as you’d like for as long as you still have a membership. Since the videos are streaming, they require an active internet connection. One day, years from now, they might be removed if they become completely out of date, but there is no plan for any kind of official expiration date for a video. Forever is a mighty long time, so I just want to make sure we spell out what we have planned.
Does my membership automatically renew and what happens if I cancel my subscription?
Masters Academy memberships last for a full year and then automatically renew so as to never expire without your conscious input. You can cancel your subscription at any time via the My Account area of the web site. That will cause your membership to expire one full year after the date of purchase and effectively turn off the auto-renewal.
Keep in mind that membership renewal prices never increase, but the price new memberships increases on a regular basis. That gives you an incentive to not allow your membership to lapse since starting it back up again would require you to pay the new member price.
Have a question that’s not on the list? Email Karen at email@example.com and we’ll try to come up with an answer for you.